Refund policy

Refund Policy

We have a 14-day return and withdrawal policy, which means you have 14 days after receiving your item to request a return, regardless of the country.

To be eligible for a return, your item must be returned in its original packaging, along with the receipt or proof of purchase.

To initiate a return, you can contact us at theracomfort@gmail.com.  Please note that returns must be sent to the address we provide, which may vary depending on your location. Return shipping costs are the responsibility of the customer.

If your return is accepted, we will send you a shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always contact us with any return questions at theracomfort@gmail.com.

I received a wrong/damaged product, what should I do?

We are truly sorry if the product you ordered arrived damaged. To help us resolve this issue quickly, please email us at theracomfort@gmail.com within a few weeks, including photos of the damaged product, your order number, and any other details regarding your order.

Withdrawal and Returns

We apply a 14-day withdrawal period for all countries where shipping is available, including the United States, Canada, the EU, and other international countries. You have 14 days to change your mind after receiving your item. The product must be returned in its original packaging, along with the receipt or proof of purchase.

Return shipping costs are the customer’s responsibility, regardless of the country of shipment.
Refunds are due within a maximum of 14 business days from the date of receipt of the returned package(s).

Can I exchange an item for a different size or color?

Currently, we do not offer exchanges. If you are unsure about the size or color of a product, please refer to the description details provided for each item on our store. In the rare case that a product is mislabeled or incorrect, please inform us at theracomfort@gmail.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new product or refund you.

How can I track my order?

You will receive a tracking link via email once your order has been shipped. If you have any questions about tracking or your shipment, contact us at theracomfort@gmail.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be automatically applied to your original payment method within 14 business days after receiving your package.

Please remember that your bank or credit card company may take some time to process and post the refund as well.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at theracomfort@gmail.com